A father of four criticized a restaurant he visited on Christmas Day after his children were given chicken and fries instead of a traditional turkey meal.
Rick Arpino, who visited Ruposhi Indian Bar & Restaurant in Bury on Saturday with his partner and their four children, posted scathing reviews on Facebook and TripAdvisor.
He explained that he had ordered two Indian dinners for adults and traditional Christmas dinners for children in advance, but when they arrived they were served chicken, fries and half a fried tomato. .
After explaining that he was “extremely disappointed” with the meal, he complained, “What an absolute restaurant joke – Christmas dinner was ruined for our children on the whim of this establishment.”
However, other social media users were quick to slam Rick for suggesting he was wrong to expect a traditional meal at a curry house.
Rick Arpino, who visited Ruposhi Indian Bar & Restaurant in Bury on Christmas Day, divided opinions after complaining that his children were being served chicken and fries instead of a traditional festive roast dinner (pictured )
Furious at his dining experience, Rick wrote online: “My partner and our four children came today for a Christmas dinner and were very disappointed with what happened.
“I confirmed the reservation by phone – two Indian dinners for the adults and a traditional Christmas for the children.
“I then visited the pre-visit (only) to have the manager inform me that he had decided not to serve turkey but chicken instead due to a lack of reservations.
“Okay, that’s not a huge change and the kids probably wouldn’t notice it anyway.”
Restaurant manager Shah Munim told patrons why the traditional Christmas dinner wouldn’t be available before coming to Ruposhi (pictured) on Christmas Day.
He continued, ‘Wow! Yes, I knew the meat had changed, but in order not to bother to inform me that they had decided not to serve the Christmas toppings at all and traded them for fries and a fried tomato half – seriously!
“Why advertise a choice of menus and then change it for pleasure. “
‘[It is] obviously a cost issue, but trying to charge £ 30 for a plate of chicken and fries is a joke!
“We weren’t the only ones going through this either because the same thing happened the next session.”
He finished his post: “Stay away because they don’t care about you.”
Since the complaint was published, hundreds of people have criticized Rick for his comments, with one writing: “I think Christmas dinner was ruined the second you decided to go look. an Indian for a Christmas dinner! ”
Another said, “Ruposhi is a fabulous Indian restaurant serving delicious Indian food, we love it there.
“However, that would probably be at the bottom of my list of places to host a ‘traditional’ British Christmas lunch. Maybe try another establishment rather than give it a bad review?”
A third claimed that she went to Ruposhi on Christmas Day and was told they were not making Christmas dinner when she made a reservation.
She said: “We went there yesterday – no complaints, we all had the amazing curry. After all, this is an Indian curry house.
“If you wanted English food I would suggest going to a pub or somewhere else. They came over to ask us if everything was okay, so you really should say something and not sweep them all over Facebook.
Posted on TripAdvisor, Rick complained that the restaurant traded Christmas toppings for fries and a fried tomato
Indian restaurant Ruposhi claimed it called its customers before Christmas Day to take their orders and explain that they no longer served a traditional menu for Christmas dinner due to lack of interest.
Restaurant manager Shah Munim said he wrote to TripAdvisor complaining about the review.
Shah has run the restaurant for 11 years and explained that he struggled to get all of his customers back to the restaurant after the lockdown.
He also explained that the menu change came because so few customers ordered Christmas dinner.
He said: “We want to please our customers. We gave them options. And they chose chicken and fries.
“I totally agree with them, they are not happy. I did my best.
“But unfortunately after they left they wrote on Facebook and Tripadvisor. I don’t know why they are doing this, ”he added.
“It’s a very difficult time to run a business right now,” he said. He said negative reviews can impact his business.
“It’s easy for them to write a review on Tripadvisor, but it’s tough to run a business and keep customers happy,” he said.
Meanwhile, he explained that the Ruposhi served around 80 customers on Christmas Day, with one customer leaving a five-star review.
They wrote: ‘We came for Christmas day six of us great food again fantastic service and the staff curries were perfect. Thank you for a good meal. ‘