Restaurant with different capacities says she was turned away from restaurant in Gurgaon: ‘I was told wheelchair andar nahi jayegi’ | Gurgaon News

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How wheelchair-friendly are NCR’s restaurants and how many are wheelchair accessible? A recent series of posts by Twitter user Srishti Pandey (@Srishhhh_tea) have once again opened this topic up for debate. In her tweets, Srishti alleged that she was denied a table at a restaurant in Gurgaon when she went out with her friends recently.
She wrote, “I went to my @raastagurgaon with my best friend and her family last night. It was one of my first outings in so long and I wanted to have some fun. Bhaiya (my friend’s older brother ) asked for a table for four. The front desk staff ignored him twice. The third time he asked, the staff replied “wheelchair andar nahi jayegi” (wheelchair cannot enter). We thought it was an accessibility issue but it wasn’t. We told him we’d manage, just book us a table. What he said next left everyone shocked for a while he said showing me that “customers andar disturb hojaynge” (customers will be disturbed) and refused us entry, so easily it was from the staff of a fancy place (sic) .

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She further wrote that after many arguments, she was offered a table outside. “The seating outside was ridiculous. It was cold. And I can’t sit in the cold for long because my body is getting spasmodic. Is it literally dangerous for me? Why should I have to sit outside anyway? separated from everyone? If we wanted a seat outside we would have asked for it? Finally, we were asked to leave. Obviously. But do I exist just to bother you so much? Why do I always have to fight for the least of things? Why have I been REFUSED to enter a public place? Who are they to refuse my entrance like that? Should I stop going out at all only then? Because apparently I don’t belong to others. Because I’m a “disturber” to others. Because their moods are apparently “ruined” after watching me. My heart is broken. Terribly sad. And I feel disgusted. (sic)”
In response to the tweets, restaurant owner Goumtesh Singh wrote, “I am personally investigating this incident. Let me start by apologizing on behalf of the entire Raasta team for any bad experience you may have had. Rest assured that if one of our members is found to be at fault, appropriate action will be taken against them. (sic)”

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The restaurant received backlash online with many shares of Srishti’s tweets. Actress Pooja Bhatt also commented on the incident and wrote on Twitter: “I’m terribly saddened this has happened to you. We suffer from an absolute lack of grace as a society. Wheelchair accessibility is one thing , but refusing to see a confined human being as an equal and worthy of dignity is quite another (sic).

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When we contacted him, Goumtesh told us: “I’m trying to get to the bottom of things and we asked the director to go on temporary leave. I sincerely apologize for what happened and tried to get in touch with Srishti and apologise.
The apology was also offered by the owner of the restaurant, he said: “We deeply regret the episode that happened at Raasta Gurgaon on Friday night. We stand for inclusivity and would never want anyone to feel isolated for any reason. whatever reason. As part of our efforts, we have already contacted the offended customer to personally apologize to them. We are also taking steps internally to increase the sensitivity and empathy of our staff so that this does not happen again. Never again.

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