A vegan restaurant has expressed disappointment after a slice of bacon fell off its McDonald’s McPlant burger when it was halfway through eating it. He said it happened while he ate the second of two burgers ordered at a McDonald’s restaurant on Wednesday.
The 37-year-old, who asked not to be named, said he received the burgers after ordering through the fast food giant’s app. He said he assumed a piece of tomato fell from the McPlant as he ate it, later realizing in horror that it was a strip of meat.
A McPlant is made with a “plant-based patty” that was co-developed with Beyond Meat and certified by the Vegetarian Society as an “approved” vegan product. But on this occasion, the restaurant said its burger from the Sutton Coldfield restaurant came with bacon.
He told Birmingham Live: “I ordered two McPlants and was sitting in McDonald’s. I had eaten the first and was halfway through the second when a piece of bacon fell out. I hadn’t even didn’t realize it was bacon to start with I thought it was a piece of tomato as it was pink.
“The McPlants are full of salad anyway so I didn’t really look at it properly and put it aside and continued to eat the burger. When I realized I had brought it at the counter and I said ‘there’s bacon in there’ and they said ‘we’re so sorry about that’ and then complained to customer service at home and I was offered a £5 off £ if I spent a £5 voucher.
The man said he had been a pescatarian for 11 years, ate fish but no meat, and went vegan two years ago. He added: “My concern is that the McPlant is certified vegan by the Vegetarian Society. So this shouldn’t have happened if the company’s vegan rules had been followed. Dining areas are supposed to be completely separate.”
“He added: ‘I feel disappointed. The fact that the McPlant was accredited by the Vegetarian Societies Vegan Certification was enough for me. It’s good that McDonald’s and other establishments are finally offering a vegan burger.
“It indicates that we are heading in the right direction and that the option is there to make a better choice. It’s good for the animals, the environment and our health. Vegan restaurants are rare. I just hope that won’t happen.” again.”
A McDonald’s spokeswoman told Birmingham Live: “We absolutely recognize that it is not acceptable to serve meat when a vegan product has been ordered. We take order accuracy very seriously and have a number of procedures in place to prevent inaccurate orders and we are disappointed to have fallen short of these on this occasion.
“When the matter was brought to the attention of our restaurant team, we immediately apologized for this error. Our customer service team also liaised with the customer to offer our apologies and help find a solution.